Who is Regenesis?

As the Gold Standard in Stem Cell Therapy, Regenesis provides cellular therapy using cutting-edge, registry-based stem cell therapy techniques. The clinic prides itself on utilizing the most advanced medical imaging and laboratory technology to retrieve bone marrow and plasma, process and concentrate stem cells, and then precision-inject the stem cells based on patient need.

Maintaining their equipment and ensuring maximum uptime and performance is an essential aspect of providing unparalleled care to their patients. However, finding a reliable, skilled equipment engineer proved challenging. 

Understanding and Delivering Solutions

Regenesis utilizes a General Electric OEC 9600 Ultrasound to visualize needle positions during bone marrow aspirations. The machine provides analog spot-film imaging and fluoroscopic image guidance during procedures. 

Periodic maintenance is required to ensure that the machine operates at peak performance and to mitigate the possibility of unplanned downtime, which negatively affects patient treatment plans and schedules.

Using PPC, Regenesis contracted with Arch Medical Solutions to provide emergency service when the OEC 9600 experienced an outage. An engineer was immediately dispatched to troubleshoot the machine. The engineer quickly discovered that a new battery was required and within two days, the battery was ordered, delivered, and installed; restoring the machine back to full capabilities.

Regenesis was so impressed with Arch Medical Solutions' response, that they have since called upon the team to perform preventative maintenance actions and relied on Arch Medical Solutions when the unit experienced two, unrelated downtime events. In each instance, full restoration of service was complete within three days or less. 

Looking to the Future

Arch Medical Solutions experts assessed the needs of the clinic and recommended a preventative maintenance program to extend the life of the aging OEC 9600. With the machine up and running, the leaders at Regenesis are now looking to Arch Medical to provide support as they explore equipment upgrade possibilities. 

As a leader in medical equipment service, training, and acquisition, Arch Medical Solution is uniquely positioned to assess the needs of the clinic and make unbiased recommendations. Once a decision is made, Arch Medical Solution has the relationships and knowledge to ensure the best possible acquisition for the clinic. 

Data Points

• 3 Service Visits in 5 months; each resulted in minimal downtime
• Preventative Maintenance program to increase life of equipment
• Supporting planned equipment upgrades